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Sociological diagnostics of personnel competencies (on the example of museum staff)
Abstract.Sociological diagnostics of the competencies is a fairly new branch in diagnostics. Competency approach is a means of harmonizing the policy in the area of personnel management with strategy and is among the key tasks of companies. This research offers a technique for sociological diagnostics of the competency of the workforce. The object of this research is a museum complex, the management of which seeks to develop of the competitiveness of its museums by expanding services, increasing customer traffic and improving its image. In 2010 they introduced new system of assessment and development of personnel, as well as developed a data system that was passed by the domestic normative legislative acts and recorded in such diagnostics instruments as evaluation sheets and observation charts. Sociological diagnostics was conducted in 2010 and 2014 based on these instruments. The method of analysis was structured analysis. The key sources were the results of hidden overt observation using the “secret visitor” method, covert observation and materials of video observation. Analysis of the results demonstrated the introduction of the monitoring of personnel activity and service into the museum complex, as well as training based on the obtained materials, served as an effective tool for development of communication skills, while cutting violations in this area by 75%.
Keywords: Museum visitors, Museum employee, Performance , Management sociology, Diagnostics , Personnel management, Museum, Museum competitiveness , Assessment of personnel performance, Social diagnostics technique
Article was received:17-10-2016
This article written in Russian. You can find full text of article in Russian here .