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The opinion of Middle Ural residents on health services
Abstract.The object of this research is the adult patients of healthcare facilities of the districts of Sverdlovsk Region. Among the respondents are 34 males and 60 females consisted of the following age groups: 18-39 (30 people), 40-59 (38 people), above 60 (26 people). The subject of this research is the quality of health services in medical centers of the towns of Artemovsky, Asbest, Berezovsky, Nizhnyaya Tura, Pervouralks, Rezh, and town settlement of Shalya. The quality evaluation is realized in accordance with a number of criteria: comfort conditions and waiting time of rendering health services; level of satisfaction with the provided services, etc. Methodological base implies the sociology of city, healthcare, and medicine, as well as application of the structured interview involving 94 patients. The scientific novelty consists in the empirical results. It is established that sanitary and hygienic norms vary among the medical centers of the considered towns. The author determine both, the apparent violations of the existing regulations, as well as patients’ positive evaluations of the available conditions. In all assessed city clinics similar problems in the work of the physicians are detected: doubts of the respondents regarding the competency of particular specialists; insufficient amount of time allocated for patient visit; instances of unfriendly treatment of patients; prescriptions written for expensive brands of medications while there are other low-cost alternatives. Based on the acquired data, the respondents have given a relatively high feedback on the work of medical personnel, although the overall quality of health services was assessed as moderate.
Keywords: clinic, formalized interview, sociology of medicine, sociology of healthcare, Middle Ural, urban sociology, small town, sanitary conditions, health care, quality of health services
Article was received:26-01-2018
This article written in Russian. You can find full text of article in Russian here .