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Assessment of HR projects based on the system of balanced indexes and the concept of interested parties
Abstract.The subject of this research is the approaches towards determination of effectiveness of the HR projects. Human resource management is a developing area of activity. Leaning on the theoretical sources and publications, the author analyzes the existing key approaches towards assessment of the performance results, as well as concludes that the use of assessment of the effectiveness of human resource management in the Russian organizations is insufficient, which is substantiated by the lack of methodological tools. It is also noted that the increasing implementation of projects methods in the work of personnel departments necessitates the development of specific approaches towards the assessment of effectiveness of HR project. In this regard, the author suggest to use the methodology of the system of balanced indexes and the concept of interested parties of a project. It is determined that it is more difficult to assess the effectiveness on non-transactional and mixed HR projects than the transactional, because they do not demonstrate a direct economic result that can be identified in the terms of financial flow. Therefore, for substantiating the effectiveness of non-transactional HR projects, it is proposed to use the “Return on Expectations” index that represents a quantitative assessment of the project performance determined based on the interests of the parties involved.
Keywords: balanced scorecard, non-transactional projects, transactional projects, efficiency indicators, HR-project, efficiency evaluation, human resource management, stakeholders, return on investment, return on expectations
Article was received:21-05-2018
This article written in Russian. You can find full text of article in Russian here .